Exercise has always been important to me. I’m no athlete – my parents both run regularly, my mum was a Pilates instructor for many years, my stepdad swims, and my sister is a qualified dancer and actress, leaving me feeling like the family couch potato. In my defense, I have been going to the gym regularly for several years now. I don’t claim to love it, but nevertheless keep it up because I know it is good for me.
Last month, I moved to be closer to my job. If you had asked me then if I had any worries about this, the actual moving process would have been top of the list. Joining the gym that is conveniently across the road from where I work wouldn’t. Moving day came and went pretty smoothly, with little to report. My new gym, meanwhile, has probably caused me to burn more calories from sheer stress than from the exercise itself.
I spent my first visit being unable to find anything; namely the entrance to the building, the lockers, the lockers that had functioning locks, the labels on said locks telling me to use a 10p coin (instead of a £1 coin), and the gym itself. I could barely be bothered at this point, but thought hey, I’m new here, of course everything’s confusing, things can only get better.
Oh how wrong I was.
When I returned, I filled in a membership form. Come the third time, I tried to get in as a full member, except that the staff had no record of my membership on their system. Their most logical explanation was that I must have put my form in my bag and taken it home. Needless to say, there was no sign of it, nor any way that I would have been allowed to go ahead with my workout without handing it in first.
Which indicated that they must have mislaid it. Complete with my bank details, written loud and clear. Not good.
Feeling pretty fed up about this, I politely but firmly raised the issue with someone at the desk. They just told me to fill in another form. I reiterated that someone here had left a document with my bank details on it lying around goodness knows where for all and sundry to see. This interaction was repeated a couple of times before I gave up in frustration.
I then sent an email via the city council, retelling the story and highlighting the GDPR* rules at stake, which gave them a bit of a nudge. After some careful scrutiny of their CCTV cameras, a member of staff discovered that I had not filled in the entire form, and the person who had taken it had shredded it, but left no notes on the system. To compensate for all the stress – and the fact I’d needlessly changed my debit card – they gave me 2 weeks free membership.
Of course, not every staff member believed me during that 2 week period, or was able to find the notes explaining why I was getting in free. But it’s the thought that counts.
And now I am a full member. What could go wrong now?
*General Data Protection Regulation