A while back, I found a quote on Facebook, which – to paraphrase – went something like this. When a shop assistant goes home, and someone asks how their day at work was, you, as a customer, are part of the answer.
I’m coming to the end of my Christian bookshop internship, and I have seen all manner of customers. Different ages, races, walks of life, you name it. Many interactions I have with them are fairly bog standard. Hello, can I help with anything? I’ll have a look…they’re right there/no we don’t have that in stock. That’ll be x pounds, do you need a free carrier bag? Thank you, have a nice day!
And some people know exactly how to brighten someone’s day. Some regulars actually give us chocolate. Or a bottle of juice each. Some even need a listening ear. They’re ill. Lonely. Disillusioned. They see the shop as a safe place to vent, and I always feel honoured to have gained someone’s trust.
But of course, some drive you crazy. They expect all shop assistants to know everything. They take it very personally when something they swear we had 10 years ago is unavailable. Before opening time, they might be waiting outside the unopened door, then getting huffy with us for not opening, because they need to get back to where they’ve parked illegally. Or they come waltzing in straight past the opening times stuck at face level, one minute before closing time, and ask when we close. Before spending ages browsing.
Another thing that frustrates me is when people ask for a very specific item, but can’t give me a title, author, or publisher. A Moroccan leather Bible? Tempting to say “Damn, sold the last one five minutes ago.” A Church of England booklet on the rite of confirmation? Said customer was very cross with me for not finding this, when they’d come “all the way from London” and we’d “never let them down until now!”
Yes, some people can be downright unpleasant. We recently had someone ask us to change a £20, and make it quick, thank you very much. We were reluctant; having done so earlier had left us short of change, and we needed to preserve what was left for real customers. The person asked if we would give them change if they bought something, and got angry when they realised we had enough for that. They were more cross with my poor colleague, who was trying to explain to them, and even said so to “reassure” me. You know how it is when you feel more angry when someone messes with your friend than with you? I do!
This, by the way, was hours after my other colleague, who speaks English as a second language, got yelled at by someone for struggling to understand them and not speaking clearly enough. And about a week after I listened to a customer’s complaints about life and compliments on my job performance, only to learn they had been banned for making sexual innuendos.
To finish, I would like to thank every customer who shows nothing but respect, good manners, and the occasional treat (!!!). And to the minority? Kindly remember that shop staff are not God, or computers. We just want to survive the working day, and get home to our families. Don’t you?